Privacy Policy – StarRivals

This Privacy Policy explains how StarRivals, Inc. (“StarRivals”, also “we,” “us”) processes your personal data and informs you of your rights in connection with such processing. It applies when you install and play videogames owned or distributed by StarRivals (“Game(s)”), use our other applications, browse our Website(s), register and use your StarRivals Account, or otherwise interact with our products and Service(s). It also applies when you attend events organized by us or communicate with us in any other way (“Service(s)”).
This Privacy Policy forms part of the Terms and Conditions governing our Services, including the Terms of Service.

1. WHO WE ARE

Your personal data is processed by StarRivals, Inc. and its affiliated entities, depending on the Service(s) you use or interact with under our Terms of Service:
  • StarRivals Network Ltd, registered at 63 Ifigeneias Street, Office 302, Strovolos 2003, Nicosia, Cyprus.

  • StarRivals Distribution Kft., registered at Hungária körút 162-166, Budapest, 1146, Hungary.

In some cases, our partners (for example, console or platform providers) may also act as independent data controllers for specific aspects of personal data processing. Please review their privacy policies to learn about their practices.
For any inquiries, your primary point of contact is the StarRivals Support Portal. You may also contact us by email at privacy@starrivals.com, or by mail at: StarRivals Network Ltd, 63 Ifigeneias Street, Office 302, 2003 Strovolos, Nicosia, Cyprus.

2. WHAT DATA WE PROCESS

We process personal data collected from various sources, including:
  • Data you provide to us directly;

  • Data collected automatically when you use our Services;

  • Data received from third parties.

2.1 Data You Provide Us

When you interact with our Services (registering for a StarRivals Account, accessing our Websites, playing our Games, making purchases, joining events, contacting support, or participating in surveys), you may provide us with personal data such as:
  • Identification and Contact Information: email, username, password, phone number, recovery email, or data from third-party platform accounts (Google, Steam, PlayStation, Xbox, etc.). For minors or users lacking full legal capacity, we may request parent/guardian contact details.

  • Support Data: details submitted to StarRivals Support, including gameplay data, purchase/payment details, account info, and communications.

  • Security Data: answers to identity-verification questions, login and location data, purchase history, account registration date.

  • Other Data You Provide Voluntarily: such as survey responses, communications, or suggestions.

2.2 Data We Collect Automatically

When you use our Services, we automatically collect:
  • Game Data: in-game actions, matches, session length, results, and sometimes temporary gameplay recordings.

  • In-Game Communications: text/voice chats (not retained beyond the session unless flagged for review).

  • Identification Information: device/user ID, IP address, approximate location, language preferences, authentication details.

  • Device Data: device type, OS, hardware (CPU, GPU, RAM, etc.), network type, connection speed, localization/time zone.

  • Purchases Data: purchased items, quantities, costs, payer details (where legally required).

  • Performance Data: crash logs, error reports, lost connections.

  • Event Participation Data: performance and information submitted during tournaments, events, or user programs.

  • Forums & Social Networks Data: posts, interactions, or public comments on official channels.

  • User-Generated Content (UGC): mods, creations, posts submitted on StarRivals platforms.

  • Social Media Data: account identifiers, stats, or activity if you collaborate as a content creator or moderator.

  • Advertising Data: ad interactions (clicks, visits, registrations, bonus claims) with device IDs or ad IDs.

  • Cookies & Similar Technologies: to recognize you/your device (see our Cookie Policy).

2.3 Data We Receive from Third Parties

We may receive additional information from partners, affiliates, and vendors, such as:
  • Third-Party Platform Accounts: login data and IDs (Facebook, Steam, Apple, Google, PlayStation, Xbox, etc.).

  • Platform Data: purchases, friends list, achievements, rankings, game activity.

  • Advertising & Analytics Data: insights from ad and fraud-prevention partners.

  • Payment Details: verification data from payment providers (we don’t store full payment info).

  • Social Network Data: if you join content programs or public communities (e.g., display name, channel stats).

3. PURPOSES FOR WHICH WE PROCESS YOUR DATA

We process your personal data for the following purposes:
  • Providing Services: registering accounts, granting access to Games, processing payments, enabling features, providing technical support.

  • Improving Services & User Experience: fixing bugs, optimizing gameplay, enhancing account security, informing you about updates/events.

  • Personalization: tailoring experiences, sending you news and updates (with your consent).

  • Regulatory Compliance: fulfilling legal obligations such as tax, accounting, or anti-fraud laws.

  • Claims Management: defending our legal interests in disputes.

  • Events & Partnerships: verifying eligibility, selecting winners, delivering rewards, managing cooperation with content creators.

  • Fraud & Cheating Prevention: enforcing fair play, monitoring unauthorized modifications or fraud attempts.

  • Marketing & Promotion: analyzing ad performance, offering in-game benefits tied to campaigns.

  • Advertising: providing personalized ads where legally permitted and with your consent.

4. HOW WE SHARE DATA

We do not sell your data. We may share it in limited cases:
  • Gaming Platforms: PlayStation, Xbox, Nintendo, Steam, etc. to support cross-platform play and services.

  • Authorization Services: Google, Apple, Steam, and others used to log into your account.

  • Payment Providers: authorized companies that process payments securely.

  • Anti-Cheat Systems: to prevent cheating, fraud, or disruptive behavior.

  • Advertising Partners: anonymized and aggregated data for ad measurement.

  • Hosting Providers: servers that run our Services.

  • Partner Publishers/Developers: when collaborating on game distribution.

  • Community Sharing: usernames, avatars, and public posts visible to other Users.

  • Business Service Providers: administrative and technical service companies.

  • Affiliates: StarRivals group companies.

  • Auditors & Legal Advisors: when legally required.

  • Government Authorities: if mandated by law or to protect rights.

Data transfers outside the EEA are made with adequate safeguards (e.g., Standard Contractual Clauses).

5. HOW LONG WE PROCESS YOUR DATA

We keep personal data only as long as necessary to:
  • Provide Services while your StarRivals Account is active;

  • Comply with legal obligations (tax, anti-money laundering, accounting);

  • Resolve disputes and enforce our Terms.

When retention is no longer needed, we delete or anonymize your data. Exceptions include:
  • Data anonymized for analytics or research (kept indefinitely);

  • Data required for legal compliance or fraud-prevention.

6. CHILDREN’S DATA

We take special care regarding minors:
  • We do not knowingly collect data from users under 16 (or local minimum age).

  • If we discover data collected from a child without parental consent, we delete it promptly.

  • Parents/guardians can request data deletion by contacting StarRivals Support.

  • Proof of parental responsibility may be required.

  • We advise children never to share sensitive personal data in chats or forums.

7. HOW WE SECURE DATA

We apply technical and organizational measures to protect data against unauthorized access, loss, or misuse. These include:
  • Encryption, secure storage, and access controls;

  • Regular monitoring of systems for vulnerabilities;

  • Restricted access to personal data for authorized staff only.

However, no system is 100% secure. While we take all reasonable steps, we cannot absolutely guarantee protection.

8. AUTOMATED DECISION-MAKING AND ONLINE TRACKING

  • Automated Decisions: StarRivals does not use automated decision-making or profiling that could significantly affect your rights.

  • Anti-Cheat Monitoring: Some partners may apply automated analysis for fraud or cheating detection.

  • Cookies & Tracking: Our websites use cookies and similar technologies (tags, pixels, beacons) to recognize returning users, personalize services, and analyze usage. You can manage cookies via the settings on our sites or through your browser.

9. YOUR RIGHTS

Depending on your local data protection laws, you may exercise the following rights:
  • Access: request a copy of the personal data we hold about you.

  • Rectification: request correction of inaccurate or outdated information.

  • Erasure (“Right to be Forgotten”): request deletion of your data, subject to legal obligations.

  • Data Portability: request transfer of your data to another provider in a machine-readable format.

  • Restriction of Processing: limit how we use your data in specific circumstances.

  • Withdrawal of Consent: revoke your previously given consent at any time.

  • Objection: object to processing based on legitimate interests, marketing, or automated decision-making.

 How to exercise:
  • Through your StarRivals Account settings (privacy & subscriptions).

  • By submitting a request via Support Portal.

  • For account deletion: follow the deletion process in your account settings (erasure is permanent).

10. FOR UNITED STATES RESIDENTS

If you are a U.S. resident in a state with consumer privacy laws, you may have the following rights:
  • Right to Know: request details about data collected, used, or shared.

  • Right to Delete: request deletion of your personal data (account will be permanently lost).

  • Right to Correct: request correction of inaccurate data.

  • Right to Data Portability: obtain your data in portable format.

  • Right to Opt-Out: restrict processing or targeted advertising.

  • Right to Non-Discrimination: you will not be penalized for exercising privacy rights.

  • Right to Appeal: if your request is denied, you may appeal our decision.

We do not sell your data, but we may share limited identifiers with advertising partners to personalize ads.

11. UPDATES

We may update this Privacy Policy from time to time.
  • Significant updates: we will notify you via in-game message or account email and may ask for renewed consent.

  • Minor changes: no notice will be given; you should check this Policy periodically.
     Updates become effective the day after publication on our website.

12. CONTACT US

If you have questions about this Policy or how your data is processed, contact us:
StarRivals, Inc.
 63 Ifigeneias Street, Office 302
 2003 Strovolos, Nicosia, Cyprus
  • Email: privacy@starrivals.com

  • Support Portal: available on starrivals.com

  • Data Protection Officer: dpo@starrivals.com

You may also file a complaint with the Cyprus supervisory authority or your local data protection authority.
Last updated: June 02, 2025